Tucuvi

Director of Customer Success

Tucuvi

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇪🇸 Spain

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Job Level

Lead

About the role

  • Lead Customer Success team, reporting directly to the CEO.
  • Responsible for customer retention, engagement, NPS, and revenue expansion.
  • Grow the team, coach and support its members, and build scalable customer success operations.
  • Evaluate and optimize customer success workflows and communications.
  • Collaborate closely with Sales, Product, and Marketing.
  • Define clear ownership and targets for CS key metrics (retention, NRR, NPS).
  • Drive improvements in retention and NRR by implementing scalable playbooks and data-driven interventions.
  • Build executive-level relationships within key customer accounts.

Requirements

  • >8 years in customer success, implementation, or account management in healthcare.
  • Proven experience building, leading, and scaling high-performing CS teams.
  • Strong strategic and operational mindset, with the ability to operate hands-on.
  • Primary ownership in strategic account relationships for a sustained time period.
  • Demonstrated success driving retention, expansion, and revenue growth.
  • A data mind: an understanding of the key metrics to monitor and how to effect improvement in them.
  • Fluent communication both in Spanish and English.
  • Based in Spain.
Benefits
  • Fix and variable salary
  • Flexible benefits through Cobee (ticket restaurant, transport, nursery...)
  • Remote work in an async environment.
  • Flexible working hours.
  • Teambuildings three time per year.
  • 23 days per year + your birthday + 6 local and regional holidays added to your calendar (so we can choose when to enjoy them).
  • Budget for training and personal development.
  • A laptop (Mac or Linux) + the equipment that you need (screen…).

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft skills
leadershipcoachingstrategic mindsetoperational mindsetcommunicationrelationship buildingdata-driven decision making