Tucows

Senior Technical Product Manager

Tucows

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $139,000 - $154,000 per year

Job Level

Tech Stack

About the role

  • Set and communicate platform-level product strategy for billing at Wavelo
  • Translate complex billing behavior into clear product definitions, requirements and guardrails
  • Evaluate new use cases and customer requests, making tradeoffs between flexibility, risk, and long-term maintainability
  • Partner with Engineering, Operations, and Product managers to align on billing behavior and ownership boundaries
  • Enable Marketing through accurate, product-authored documentation that explains billing behavior, supported use cases, customer value, and competitive differentiation
  • Partner with the Solutions team to evaluate customer-specific requirements, distinguishing between one-off needs and platform-level capabilities that should be productized
  • Maintain a shared mental model of “how billing works” across teams
  • Serve as a liaison to customer delivery/solutions teams — ensuring smooth onboarding, integration, and customization.
  • Define success metrics and drive outcomes that improve customer experience.

Requirements

  • 5+ years in technical product management experience, with senior-level ownership of platform or financial systems
  • Strong experience with billing (telecom is nice to have), invoicing, payments, or accounting-adjacent platforms
  • Demonstrated ability to work closely with engineering teams in an agile environment, translating complex product behavior into clear priorities, acceptance criteria, and iterative delivery
  • Hands-on experience collaborating with Engineering teams on event-driven architectures, microservices, and RESTful API design.
  • Familiarity with customer onboarding, delivery, and post-sales technical support — especially in a SaaS or enterprise setting.
  • Strong product instincts backed by technical fluency — you can translate platform complexity into clear, compelling value for customers.
  • Experience with telecom systems and standards is a plus, but not required.
Benefits
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Applicant Tracking System Keywords

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Hard Skills & Tools
technical product managementbillinginvoicingpaymentsaccounting platformsagile methodologyevent-driven architecturemicroservicesRESTful API designcustomer onboarding
Soft Skills
communicationcollaborationproduct instinctstechnical fluencyproblem-solvingcustomer experience focustradeoff analysisdocumentation skillsliaison abilitiesstrategic thinking