Digital Ops Support Intern
TTx
internship
Posted on:
Location Type: Office
Location: Charlotte • North Carolina • United States
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Job Level
About the role
- Required to assist computer system users, control and monitor incident management activities, document and implement technical procedures and solutions, and confer with management as needed.
- Successfully conducts follow-ups to ensure incident resolution and/or service requests are completed to user satisfaction.
- Develops effective relationships with users and other IT team members to enhance the timeliness and effectiveness of technology solutions.
- Ensure that asset management processes and procedures are strictly followed, and that hardware and software inventories are properly maintained and accurate.
- Participate in the development of standards and process improvements, striving for continual improvement and industry best practice methods.
- Maintain Service Now incidents and Request tickets regarding best practices.
Requirements
- Currently pursuing a Bachelor’s degree in Computer Science, Information Technology, or related discipline.
- Experience with Microsoft technologies and platforms, including Windows Operating System, Active Directory, Microsoft Office 365, System Center, Service Now, and Intune.
- Knowledge of current technologies, such as AI, with an understanding of how to best deploy them.
- Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems.
- Ability to respond effectively to sensitive inquiries or requests.
- Strong, clear and concise communication skills, both orally and in writing.
- Strong planning, organizing, and problem analysis skills.
Benefits
- Paid Time Off
- Health, Dental and Vision benefits
- 401(k) with company match
- This position participates in Railroad Retirement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
incident managementtechnical proceduresasset managementprocess improvementsAI technologiesproblem analysis
Soft Skills
communication skillsrelationship buildingplanning skillsorganizing skillsproblem-solving skills