TTEC

Customer Support

• Answer incoming calls from customers
• Engage thoughtfully with customers to understand their needs
• Conduct research across multiple systems to resolve questions
• Provide clear, accurate information to help consumers navigate healthcare options
• Manage a high volume of interactions while maintaining quality and professionalism
• Follow a set schedule, including designated breaks and lunches

Bilingual Healthcare Customer Service Representative – Spanish, English

Laotian-English Bilingual Healthcare Customer Service Representative

Bilingual Healthcare Customer Service Representative, Hmong-English

Bilingual Healthcare Customer Service Representative, Laotian-English

Social Media Manager

• Own social media strategy and execution for multiple client accounts.
• Plan and manage content calendars across all major platforms.
• Oversee content production (internal or outsourced) and ensure quality/control.
• Write or refine messaging to align with each client’s positioning.
• Monitor engagement and maintain professional standards across accounts.
• Track performance and continuously optimize based on data.
• Manage paid social campaigns on Meta, TikTok, and LinkedIn end-to-end.
• Handle campaign setup, targeting, budgeting, and scaling.
• Lead creative testing (hooks, formats, messaging) to improve conversion.
• Analyze performance data and make optimization decisions.
• Report on results and identify clear opportunities for improvement.

Bilingual Healthcare Customer Service Representative – Spanish, English

Laotian-English Bilingual Healthcare Customer Service Representative

Bilingual Healthcare Customer Service Representative, Hmong-English

Bilingual Healthcare Customer Service Representative, Laotian-English

Senior Social Media Manager