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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in health insurance sales and customer service, with a strong focus on understanding client needs and providing tailored solutions. Proficient in maintaining compliance with HIPAA guidelines while delivering compassionate support and effective communication.
Highest-signal resume keywords
Health Insurance LicenseSales ExperienceCustomer Service OrientationHIPAA ComplianceRemote Work Capability
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
SalesCustomer ServiceHealth-Plan SalesProduct UpgradesComputer Navigation
Soft Skills
EmpathyCompassionActive Listening
Tools & Technologies
High-Speed InternetWebcam
Certifications & Qualifications
Health Insurance License
Industry Keywords
HIPAA GuidelinesCustomer ExperienceInstructor-Led Training
About the role
Key responsibilities & impact- Assist individuals in understanding their coverages and selecting the right products, services and best solutions for their personal health and financial needs
- Provide full lifecycle customer service and sales through inbound interactions and outbound follow-up calls
- Respond to customer inquiries with compassion and active listening
- Select and deliver the best solution efficiently
- Identify additional customer needs and help upgrade products or services
- Complete health-plan sales or renewals suited to customer needs
- Participate in instructor-led online training and coaching
- Report to a Team Lead
- Contribute to customer experience and overall team success
Requirements
What you’ll need- Current health insurance license in your state of residence
- High-speed internet with more than 25 Mbps download and 10 Mbps upload
- Minimum six (6) months of sales experience
- Integrity to follow HIPAA guidelines for maintaining patient privacy
- Strong customer service orientation, including empathy, compassion and listening skills
- High school diploma or equivalent
- Strong computer navigation skills and experience
- Ability to work 100% remotely
- Residence in an eligible U.S. state; not Alaska, California, Hawaii, Illinois, Montana, or outside the United States
- Colorado, Louisiana, Massachusetts, Maryland, Minnesota, New Jersey, New York, Oregon, Washington, and Washington, D.C. considered only based on special business need
- Webcam participation expected during instructor-led TTEC and client-required training
Benefits
Comp & perks- Supportive of your career and professional development
- Inclusive culture and community minded organization where giving back is encouraged
- All license fees provided by TTEC as your employer
- Continuing education paid by TTEC
- Performance-based bonus
- PTO
- Tuition reimbursement
- Health and wellness incentives
- Instructor-led online training
- Individualized coaching
- Thousands of free courses to support your growth