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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in health insurance sales and customer service, with a strong focus on understanding client needs and providing tailored solutions. Proficient in maintaining compliance with HIPAA guidelines while delivering compassionate support in a remote work environment.
Highest-signal resume keywords
Health Insurance LicenseSales ExperienceCustomer Service OrientationHIPAA ComplianceRemote Work Capability
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
SalesCustomer ServiceProduct SelectionProblem SolvingComputer Navigation
Soft Skills
EmpathyCompassionActive Listening
Tools & Technologies
High-Speed Internet
Certifications & Qualifications
Health Insurance License
Industry Keywords
Health PlansCustomer ExperienceInbound InteractionsOutbound Follow-Up Calls
About the role
Key responsibilities & impact- Assist individuals in understanding their coverages and selecting the right products, services and best solutions for their personal health and financial needs
- Provide full lifecycle customer service and sales through inbound interactions and outbound follow-up calls
- Respond to customer inquiries with compassion and active listening
- Select the best solution in an efficient manner
- Identify additional customer needs and help upgrade products or services
- Complete the sale or renewal of health plans suited to customer needs
- Contribute to customer experience and overall team success
- Report to a Team Lead
Requirements
What you’ll need- Current health insurance license in your state of residence
- High-speed internet (>25 Mbps download and 10 Mbps upload)
- Minimum six (6) months sales experience
- Integrity to follow HIPAA guidelines on maintaining patient privacy
- Strong customer service orientation, including empathy, compassion and listening skills
- High school diploma or equivalent
- Strong computer navigation skills and experience
- Ability to work 100% remotely
- Must reside in an eligible United States state; TTEC is not hiring from AK, CA, HI, IL, MT, or outside the United States
- Residents of Colorado, Louisiana, Massachusetts, Maryland, Minnesota, New Jersey, New York, Oregon, Washington, and Washington, D.C. considered only based on special business need
Benefits
Comp & perks- All license fees provided by TTEC as your employer
- Continuing education paid by TTEC
- Supportive of your career and professional development
- An inclusive culture and community minded organization where giving back is encouraged
- Engaging, instructor led online training
- Individualized coaching
- Thousands of free courses to support your growth
- Performance-based bonus
- PTO
- Tuition reimbursement
- Health and wellness incentives
- Webcam-enabled online training and coaching support