Bilingual Customer Service Representative – French-English

TTEC

French-English customer service representative supporting a global luxury retail brand for TTEC. Delivering personalized product guidance and white-glove support across customer-service channels.

Posted 8/6/2026full-timeMontreal • 🇨🇦 CanadaJunior💰 CA$18 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in delivering exceptional customer support and personalized product recommendations while maintaining detailed records and utilizing CRM tools. Bilingual in French and English, with a strong focus on enhancing the customer experience in a luxury retail environment.

Highest-signal resume keywords

Bilingual In French And EnglishCustomer Service ExperienceCRM Platform ProficiencyLuxury Retail KnowledgeDigital Customer Service Tools

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer ServiceProduct RecommendationsRecord KeepingProblem SolvingSales Support

Soft Skills

CollaborationProactive CommunicationIndependent Work

Tools & Technologies

CRM PlatformsDigital Service Tools

Certifications & Qualifications

High School Diploma Or Equivalent

Industry Keywords

Luxury RetailCustomer ExperienceClient Support

About the role

Key responsibilities & impact

Deliver white-glove customer support across channels
Provide expert product and fragrance recommendations based on mood, personality, and occasion
Anticipate customer needs and proactively offer thoughtful solutions
Maintain accurate and detailed records of customer interactions using CRM and service tools
Identify opportunities to elevate the customer journey and share insights with leadership
Contribute to a collaborative, high-performance team environment while working independently when needed
Support customers of an iconic global luxury retail brand
Report to the Team Leader
Contribute to customer experience and overall team success

Requirements

What you’ll need

Bilingual in French and English
At least 1 year of experience in customer service, luxury retail, sales, or personalized client support
Strong proficiency with CRM platforms and digital customer service tools
High school diploma or equivalent
Comfortable assisting customers and resolving customer requests on the phone
Computer experience
Role limited to residents of Montreal, Canada

Benefits

Comp & perks

Supportive of your career and professional development
Inclusive culture and community-minded organization where giving back is encouraged
Global team of curious lifelong learners
Base wage of $18 per hour
Healthy benefits package that could include PTO, tuition reimbursement, health and wellness incentives
Instructor-led online training
Individualized coaching
Thousands of free courses to support growth