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Cantonese-English Bilingual Healthcare Customer Service Representative
TTECCantonese-English healthcare customer service representative supporting California consumers for TTEC, a global customer-experience technology company. Resolving benefit questions through calls, research, and clear guidance.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with the ability to engage empathetically and attentively with consumers. Proficient in navigating healthcare options and managing high volumes of interactions while maintaining professionalism.
Highest-signal resume keywords
Customer Service ExperienceBilingual in English and CantoneseEmpathy and PatienceWindows-Based ApplicationsHigh-Speed Internet Connection
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer ServiceHealthcare NavigationResearch SkillsProblem Solving
Soft Skills
EmpathyPatienceAttentiveness
Tools & Technologies
Computer SystemsWindows-Based Applications
Certifications & Qualifications
High School Diploma or Equivalent
Industry Keywords
Healthcare BenefitsCustomer ExperienceTeam Success
About the role
Key responsibilities & impact- Answer incoming calls from customers
- Engage thoughtfully with customers to understand their needs
- Conduct research across multiple systems to resolve questions
- Provide clear, accurate information to help consumers navigate healthcare options
- Manage a high volume of interactions while maintaining quality and professionalism
- Follow a set schedule, including designated breaks and lunches
- Support consumers with questions related to healthcare benefit needs
- Report to a Team Lead
- Contribute to customer experience and overall team success
Requirements
What you’ll need- At least 6 months of customer service experience
- Bilingual in English and Cantonese
- High school diploma or equivalent
- Strong empathy, patience, and attentiveness to customer needs
- Comfort working with computer systems and Windows-based applications
- A distraction-free, designated home workspace
- A secure, high-speed wired internet connection with a minimum speed of 25 Mbps
- Ability to follow a set schedule, including designated breaks and lunches
- Webcam participation during instructor-led TTEC and client-required training
Benefits
Comp & perks- PTO
- Tuition reimbursement
- Health and wellness incentives
- Instructor-led online training
- Individualized coaching
- Thousands of free courses for professional development
- Supportive career and professional development
- Inclusive, community-minded culture where giving back is encouraged