Bilingual Healthcare Customer Service Representative, Cambodian-English

TTEC

TTEC healthcare customer service representative assisting California consumers with benefit-related questions. Handling calls, researching multiple systems, and explaining healthcare options clearly and accurately.

Posted 8/5/2026full-timeRemote • California • 🇺🇸 United StatesJunior💰 $23 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to engage empathetically and attentively with consumers. Proficient in navigating healthcare options and managing high volumes of interactions while maintaining professionalism.

Highest-signal resume keywords

Customer Service ExperienceBilingual in English and CambodianEmpathy and PatienceWindows-Based ApplicationsHigh-Speed Internet Connection

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceResearch SkillsHealthcare NavigationComputer Systems Proficiency

Soft Skills

EmpathyPatienceAttentiveness

Tools & Technologies

Windows-Based Applications

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Healthcare BenefitsCustomer ExperienceTeam Success

About the role

Key responsibilities & impact

Answer incoming calls from customers
Engage thoughtfully with customers to understand their needs
Conduct research across multiple systems to resolve questions
Provide clear, accurate information to help consumers navigate healthcare options
Manage a high volume of interactions while maintaining quality and professionalism
Follow a set schedule, including designated breaks and lunches
Support consumers with questions related to healthcare benefit needs
Report to a Team Lead
Contribute to customer experience and overall team success

Requirements

What you’ll need

At least 6 months of customer service experience
Bilingual in English and Cambodian
High school diploma or equivalent
Strong empathy, patience, and attentiveness to customers’ needs
Comfort working with computer systems and Windows-based applications
A distraction-free, designated home workspace
A secure, high-speed wired internet connection with minimum 25 Mbps
Ability to participate by webcam during instructor-led TTEC and client-required training

Benefits

Comp & perks

Supportive of your career and professional development
Inclusive, community minded culture where giving back is encouraged
A global team of curious lifelong learners guided by company values
Tuition reimbursement
PTO
Health and wellness incentives
Instructor-led online training
Individualized coaching
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