Customer Service Representative – Overnight Shift

TTEC

Customer Service Representative providing support for customer inquiries and ticket purchases. Engaging in customer service interactions during overnight shifts from Canada.

Posted 8/3/2026full-timeRemote • 🇨🇦 CanadaJunior💰 CA$17 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to effectively communicate and resolve customer inquiries through various channels. Proficient in utilizing CRM platforms and maintaining accurate documentation of customer interactions.

Highest-signal resume keywords

Customer Service ExperienceCRM Platform FamiliarityEffective CommunicationProblem ResolutionDocumentation Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Interpersonal SkillsActive ListeningEmpathy

Tools & Technologies

CRM PlatformsComputer Proficiency

Industry Keywords

Customer-Facing EnvironmentInbound CommunicationsResearch SkillsGuest ExperienceCanada Residency

About the role

Key responsibilities & impact

Answer incoming communications from customers through inbound phone calls, while also supporting email and webform inquiries during lower call volumes
Conduct research to provide answers for customers to resolve their issues
Provide information about shows, events, venue details, parking, and guest experiences
Document customer interactions and update systems accurately

Requirements

What you’ll need

1+ year of customer service experience in a customer-facing environment
High school diploma or equivalent
Familiarity with CRM platforms
Computer experience
Reliable hard-wired internet connection
Must already reside in Canada

Benefits

Comp & perks

A healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives