Customer Service Representative – Overnight Shift

TTEC

Customer service representative supporting Canadian customers with ticket purchases and post-purchase inquiries for TTEC. Handling overnight phone, email, and webform support while documenting interactions and resolving issues.

Posted 8/6/2026full-timeRemote • 🇨🇦 CanadaJunior💰 CA$17 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with over 1 year of experience in a customer-facing environment, effectively resolving inquiries and enhancing guest experiences. Proficient in using CRM platforms and maintaining accurate documentation of customer interactions.

Highest-signal resume keywords

Customer Service ExperienceCRM Platform FamiliarityDocumenting Customer InteractionsAvailability for Overnight ShiftsComputer Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceResearch SkillsDocumentationProblem Resolution

Soft Skills

CommunicationTeam CollaborationFlexibility

Tools & Technologies

CRM Platforms

Industry Keywords

Customer ExperienceInbound CommunicationsGuest ExperienceVenue Information

About the role

Key responsibilities & impact

Answer incoming customer communications through inbound phone calls
Support email and webform inquiries during lower call volumes
Conduct research to resolve customer issues
Provide information about shows, events, venue details, parking, and guest experiences
Document customer interactions and update systems accurately
Contribute to customer experience and team success
Report to a Team Lead

Requirements

What you’ll need

1+ year of customer service experience in a customer-facing environment
High school diploma or equivalent
Familiarity with CRM platforms
Computer experience
Reliable hard-wired internet connection
Must already reside in Canada
Availability to work overnight shifts between 11:00 PM and 7:00 AM EST
Flexibility to transition to daytime shifts between 6:00 AM and 11:00 PM EST based on business needs
Webcam participation during instructor-led TTEC and client-required training

Benefits

Comp & perks

Supportive of your career and professional development
Inclusive culture and community-minded organization where giving back is encouraged
Global team of curious lifelong learners guided by company values
$1.00/hour premium for hours worked between 12:00 AM and 6:00 AM EST
Healthy benefits package that could include PTO, tuition reimbursement, and health and wellness incentives
Instructor-led online training with webcam video and audio
Individualized coaching
Thousands of free courses to support growth