Customer Service Representative

TTEC

Remote overnight customer service representative helping Canadian customers with ticket purchases for TTEC. Answering phone, email, and webform inquiries while resolving issues and documenting interactions.

Posted 8/8/2026full-timeRemote • 🇨🇦 CanadaJunior💰 CA$17 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with over a year of experience in a customer-facing environment, effectively resolving inquiries and enhancing guest experiences. Proficient in using CRM platforms and maintaining accurate documentation of customer interactions.

Highest-signal resume keywords

Customer Service ExperienceCRM Platform FamiliarityOvernight Shift AvailabilityComputer ProficiencyHigh School Diploma

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Caring NatureSupportive AttitudeFlexibility

Industry Keywords

Customer CommunicationsTicket PurchasesGuest ExperiencesTeam SuccessDocumenting Interactions

About the role

Key responsibilities & impact

Answer incoming customer communications through inbound phone calls
Support email and webform inquiries during lower call volumes
Research answers to resolve customer issues
Provide information about shows, events, venue details, parking, and guest experiences
Document customer interactions and update systems accurately
Support customers with ticket purchases and post-purchase service during overnight operations
Contribute to customer experience and team success
Report to a Team Lead

Requirements

What you’ll need

1+ year of customer service experience in a customer-facing environment
High school diploma or equivalent
Familiarity with CRM platforms
Computer experience
Reliable hard-wired internet connection
Must already reside in Canada
Availability to work overnight shifts between 11:00 PM and 7:00 AM EST
Flexibility to transition to daytime shifts between 6:00 AM and 11:00 PM EST based on business needs
Webcam participation during instructor-led TTEC and client-required training
Caring and supportive nature

Benefits

Comp & perks

Support for career and professional development
Inclusive culture and community-minded organization where giving back is encouraged
Individualized coaching
Thousands of free courses to support growth
Base pay of $17.06 per hour
$1.00/hour premium for hours worked between 12:00 AM and 6:00 AM EST
Healthy benefits package that could include PTO, tuition reimbursement, and health and wellness incentives
Instructor-led online training
Webcam-enabled connection with trainers, leaders, and teammates during training