Vietnamese-English Bilingual Healthcare Customer Service Representative

TTEC

VEB Healthcare Customer Service Representative at TTEC providing assistance in English and Vietnamese. Responsibilities include call handling, resolving healthcare inquiries, and maintaining customer satisfaction.

Posted 8/2/2026full-timeRemote • California • 🇺🇸 United StatesJunior💰 $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to engage empathetically and attentively with customers. Proficient in navigating computer systems and providing accurate information in a bilingual environment.

Highest-signal resume keywords

Customer Service ExperienceBilingual in English and VietnameseHigh School Diploma or EquivalentWindows Based ApplicationsEmpathy and Patience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

EmpathyPatienceAttentiveness

Tools & Technologies

Computer SystemsWindows Based Applications

Industry Keywords

Healthcare OptionsCustomer InteractionResearch Skills

About the role

Key responsibilities & impact

Answer incoming calls from customers
Engage thoughtfully with customers to understand their needs
Conduct research across multiple systems to resolve questions
Provide clear, accurate information to help consumers navigate healthcare options
Manage a high volume of interactions while maintaining quality and professionalism

Requirements

What you’ll need

At least 6 months of customer service experience
Bilingual in English and Vietnamese
High school diploma or equivalent
Comfort working with computer systems and Windows based applications
Strong empathy, patience, and attentiveness to customer’s needs

Benefits

Comp & perks

PTO
Tuition reimbursement
Health and wellness incentives