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TTEC

Customer Support Associate

TTEC

Insurance Customer Support Associate providing concierge support to brokers. Establishing confidence in Healthcare Insurance while resolving customer service issues.

Posted 8/2/2026full-timeRemote • Texas • 🇺🇸 United StatesJuniorMid-Level💰 $17 per hourWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to identify and resolve complex issues related to healthcare insurance benefits, claims, and billing processes. Proficient in providing high-level support to brokers to enhance their sales efforts in the market.

Highest-signal resume keywords
Customer Service ExperienceProblem SolvingHealthcare Insurance KnowledgeConcierge Level SupportComputer Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Tools & Technologies
IOS DeviceAndroid DeviceHigh Speed Internet
Industry Keywords
Broker RelationsClaims ProcessesEnrollment ProcessesBilling ProcessesInsurance Benefits

Tech Stack

Tools & technologies
AndroidiOS

About the role

Key responsibilities & impact
  • Work directly with external brokers to establish rapport/connection and build confidence in our Healthcare Insurance
  • Identify and rectify any complicated Broker, Group or Member related issues relating to our insurance benefits, claim processes, enrollment, and billing processes for all lines of business
  • Provide concierge level support to the brokers, who serve as a key acquisition channel, as they sell our product in our markets

Requirements

What you’ll need
  • 1 year or more of customer service experience
  • High school diploma or equivalent
  • Recognize and solve problems of mid-to-high level customer service issues
  • Computer experience
  • High speed internet (> 15 mbps)
  • Smart phone or another device that runs IOS or Android (iPad etc.) for your daily log-in

Benefits

Comp & perks
  • Base wage starting at $17 per hour plus performance bonus opportunities
  • A healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives