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TTEC

Customer Service Representative – Luxury Retail, English

TTEC

Customer Service Representative supporting customers of a global luxury retail brand. Delivering elevated, relationship driven experiences remotely in Canada.

Posted 7/30/2026full-timeRemote • 🇨🇦 CanadaJunior💰 CA$17 - CA$18 per hourWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in delivering exceptional customer support and personalized product recommendations while maintaining detailed records and utilizing CRM tools. Capable of anticipating customer needs and contributing to a collaborative team environment.

Highest-signal resume keywords
Customer Service ExperienceCRM Platform ProficiencyEnglish ProficiencyLuxury Retail ExperienceDigital Customer Service Tools

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Customer ServiceProduct RecommendationsRecord KeepingProblem SolvingSales Support
Soft Skills
CollaborationProactive CommunicationIndependenceEmpathyAttention to Detail
Tools & Technologies
CRM ToolsDigital Service Tools
Certifications & Qualifications
High School Diploma or Equivalent
Industry Keywords
Luxury RetailPersonalized Client SupportCustomer JourneyCustomer Interaction

About the role

Key responsibilities & impact
  • Deliver white glove customer support across channels
  • Provide expert product and fragrance recommendations based on mood, personality, and occasion
  • Anticipate customer needs and proactively offer thoughtful solutions throughout the experience
  • Maintain accurate and detailed records of customer interactions using CRM and service tools
  • Identify opportunities to elevate the customer journey and share insights with leadership
  • Contribute to a collaborative, high performance team environment while working independently when needed

Requirements

What you’ll need
  • At least 1 year experience in customer service, luxury retail, sales, or personalized client support
  • Strong proficiency with CRM platforms and digital customer service tools
  • English proficiency as you will be interacting with global customers and coworkers whose primary language is English
  • High school diploma or equivalent
  • Comfortable assisting customers and resolving customer requests on the phone
  • Computer experience

Benefits

Comp & perks
  • Supportive of your career and professional development
  • An inclusive culture and community minded organization where giving back is encouraged
  • Access to individualized coaching and thousands of free courses to support your growth
  • Health and wellness incentives
  • Healthy benefits package based on your position