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Dutch-English Customer Service Representative
TTECDutch-English customer service associate supporting Booking.com travelers and accommodation partners remotely in Greece. Handling inquiries, booking changes, rates, availability, and travel-service issues via voice, chat, and email.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills by effectively resolving inquiries and providing accurate information through various communication channels. Proficient in both Dutch and English, with a solid understanding of product knowledge and the ability to support accommodation partners.
Highest-signal resume keywords
Fluent In DutchFluent In EnglishCustomer Service SkillsProduct KnowledgeComputer Savvy
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
High School DiplomaResearch SkillsRoom Modifications KnowledgeRates KnowledgeExtranet Tooling Knowledge
Soft Skills
Communication SkillsProblem-Solving SkillsTeam Collaboration
Tools & Technologies
Voice Communication ToolsChat PlatformsEmail Systems
Industry Keywords
Customer ExperiencePartner ServiceAccommodation Partners
About the role
Key responsibilities & impact- Answer incoming communications from customers
- Conduct research to provide answers and resolve customer issues
- Serve as the first point of contact for accommodation partners
- Resolve questions and queries about room modifications, rates, availability, and extranet tooling
- Provide accurate, valid, and complete information using the appropriate tools, methods, and processes
- Ensure a high level of partner service and a positive partner experience
- Support customers through voice, chat, or email interactions
- Contribute to the success of the customer experience and the overall team
- Report to a Team Lead
Requirements
What you’ll need- Fluent in Dutch and English
- High school diploma or equivalent
- Recognize, apply, and explain product or service knowledge
- Computer savvy
- High-speed internet
- Quiet home work environment
- Greece resident or ability to relocate and gain work authorization in Greece expediently
Benefits
Comp & perks- 25 days annual leave per year
- Relocation assistance available
- Career-growth and lots of learning opportunities
- Training to become a subject matter expert
- Competitive compensation
- Performance bonus opportunities
- Benefits
- Supportive and encouraging leadership
- Diverse and community-minded organization
- Dynamic, family-friendly atmosphere