Bilingual Insurance Customer Support Associate – Spanish-English
TTEC
full-time
Posted on:
Location Type: Remote
Location: Remote • Colorado, Florida, Illinois, Massachusetts, Minnesota, New Jersey, New York, Washington • 🇺🇸 United States
Visit company websiteSalary
💰 $17 per hour
Job Level
JuniorMid-Level
Tech Stack
AndroidiOS
About the role
- Work directly with external brokers to establish rapport/connection and build confidence in our Healthcare Insurance
- Identify and rectify any complicated Broker, Group or Member related issues relating to our insurance benefits, claim processes, enrollment, and billing processes for all lines of business
- Provide concierge level support to the brokers, who serve as a key acquisition channel, as they sell our product in our markets
Requirements
- 1 year or more of customer service experience
- High school diploma or equivalent
- Recognize and solve problems of mid-to-high level customer service issues
- Computer experience
- Bilingual in English and Spanish
- High speed internet (> 15 mbps)
- Smart phone or another device that runs IOS or Android (iPad etc.) for your daily log-in
Benefits
- Base wage of $17 per hour plus performance bonus opportunities
- A healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer serviceproblem solvinginsurance benefitsclaims processingenrollment processesbilling processes
Soft skills
rapport buildingcommunicationconfidence buildingconcierge level support
Certifications
high school diploma