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TTEC

Bilingual Healthcare Customer Service Representative, Korean-English

TTEC

Korean-English Bilingual Healthcare Customer Service Representative working remotely at TTEC. Providing support for healthcare benefit needs and ensuring customer satisfaction.

Posted 7/7/2026full-timeRemote • California • 🇺🇸 United StatesJunior💰 $23 per hourWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on empathy and attentiveness, while effectively managing high volumes of interactions. Proficient in navigating healthcare options and utilizing computer systems in a remote work environment.

Highest-signal resume keywords
Customer Service ExperienceBilingual in English and KoreanHigh School Diploma or EquivalentWindows Based ApplicationsHigh Speed Wired Internet Connection

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
EmpathyPatienceAttentiveness
Industry Keywords
Healthcare OptionsCustomer InteractionRemote WorkResearch Skills

About the role

Key responsibilities & impact
  • Answer incoming calls from customers
  • Engage thoughtfully with customers to understand their needs
  • Conduct research across multiple systems to resolve questions
  • Provide clear, accurate information to help consumers navigate healthcare options
  • Manage a high volume of interactions while maintaining quality and professionalism
  • Follow a set schedule, including designated breaks and lunches

Requirements

What you’ll need
  • At least 6 months of customer service experience
  • Bilingual in English and Korean
  • High school diploma or equivalent
  • Strong empathy, patience, and attentiveness to customer’s needs
  • Comfort working with computer systems and Windows based applications
  • A distraction free, designated home workspace
  • A secure, high speed wired internet connection (minimum 25 mbps)

Benefits

Comp & perks
  • PTO
  • Tuition reimbursement
  • Health and wellness incentives