Bilingual Customer Service Representative – Luxury Retail – French-English

TTEC

Bilingual Customer Service Representative providing luxury retail support for French-English customers remotely. Delivering personalized service and building customer relationships for an iconic brand.

Posted 7/7/2026full-timeRemote • 🇨🇦 CanadaJunior💰 CA$18 per hourWebsite

About the role

Key responsibilities & impact

Deliver white glove customer support across channels
Provide expert product and fragrance recommendations based on mood, personality, and occasion
Anticipate customer needs and proactively offer thoughtful solutions throughout the experience
Maintain accurate and detailed records of customer interactions using CRM and service tools
Identify opportunities to elevate the customer journey and share insights with leadership
Contribute to a collaborative, high performance team environment while working independently when needed

Requirements

What you’ll need

Bilingual in French and English
At least 1 year experience in customer service, luxury retail, sales, or personalized client support
Strong proficiency with CRM platforms and digital customer service tools
High school diploma or equivalent
Comfortable assisting customers and resolving customer requests on the phone
Computer experience

Benefits

Comp & perks

Base wage of $18 per hour
A healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Customer ServiceProduct RecommendationsRecord KeepingProblem SolvingSales Support

Soft Skills

CollaborationProactive CommunicationIndependenceEmpathyAttention To Detail

Certifications

High School Diploma Or Equivalent