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Customer Service Representative – Luxury Retail, English
TTECCustomer Service Representative supporting luxury retail customers in Montreal, providing white glove support and personalized service through various channels. Engaging with customers, offering product recommendations and maintaining records.
About the role
Key responsibilities & impact- Support customers of an iconic global luxury retail brand, delivering elevated, relationship-driven experiences
- Deliver white glove customer support across channels
- Provide expert product and fragrance recommendations based on mood, personality, and occasion
- Anticipate customer needs and proactively offer thoughtful solutions throughout the experience
- Maintain accurate and detailed records of customer interactions using CRM and service tools
- Identify opportunities to elevate the customer journey and share insights with leadership
- Contribute to a collaborative, high-performance team environment while working independently when needed
Requirements
What you’ll need- Ability to commute to our Montreal office for occasional in-office shifts and training
- At least 1 year experience in customer service, luxury retail, sales, or personalized client support
- Strong proficiency with CRM platforms and digital customer service tools
- English proficiency as you will be interacting with global customers and coworkers whose primary language is English
- High school diploma or equivalent
- Comfortable assisting customers and resolving customer requests on the phone
- Computer experience
Benefits
Comp & perks- base wage of $18 per hour
- healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Customer SupportProduct RecommendationsRecord KeepingProblem SolvingSales Techniques
Soft Skills
CollaborationProactive CommunicationIndependenceEmpathyAttention to Detail
Certifications
High School Diploma or Equivalent