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Customer Service Representative – Luxury Retail
TTECCustomer Service Representative supporting luxury retail customers in Montreal, delivering elevated relationship-driven experiences. Engaging conversations and thoughtful guidance across customer interactions while maintaining records.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in delivering exceptional customer support and personalized product recommendations while maintaining detailed records and utilizing CRM tools. Capable of identifying opportunities to enhance the customer journey in a collaborative team environment.
Highest-signal resume keywords
Customer Service ExperienceCRM ProficiencyEnglish ProficiencyLuxury Retail ExperienceProblem-Solving Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer SupportProduct RecommendationsRecord KeepingDigital Customer Service ToolsPhone Assistance
Soft Skills
CollaborationProactive CommunicationIndependence
Tools & Technologies
CRM Platforms
Certifications & Qualifications
High School Diploma
Industry Keywords
Luxury RetailPersonalized Client SupportCustomer Journey
About the role
Key responsibilities & impact- Deliver white glove customer support across channels
- Provide expert product and fragrance recommendations based on mood, personality, and occasion
- Anticipate customer needs and proactively offer thoughtful solutions throughout the experience
- Maintain accurate and detailed records of customer interactions using CRM and service tools
- Identify opportunities to elevate the customer journey and share insights with leadership
- Contribute to a collaborative, high performance team environment while working independently when needed
Requirements
What you’ll need- At least 1 year experience in customer service, luxury retail, sales, or personalized client support
- Strong proficiency with CRM platforms and digital customer service tools
- English proficiency as you will be interacting with global customers and coworkers whose primary language is English
- High school diploma or equivalent
- Comfortable assisting customers and resolving customer requests on the phone
- Computer experience
Benefits
Comp & perks- Supportive of your career and professional development
- An inclusive culture and community minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values