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TTEC

Farsi-English Bilingual Healthcare Customer Service Representative

TTEC

Farsi-English Bilingual Healthcare Customer Service Representative supporting healthcare inquiries. Engaging with customers and providing information while working remotely from home in California.

Posted 7/7/2026full-timeRemote • California • 🇺🇸 United StatesJunior💰 $22 per hourWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to engage empathetically and attentively with customers. Proficient in navigating healthcare options and managing high volumes of interactions while maintaining professionalism.

Highest-signal resume keywords
Customer Service ExperienceBilingual in English and FarsiHigh School Diploma or EquivalentWindows Based ApplicationsEmpathy and Patience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Customer ServiceResearch SkillsInformation NavigationHigh Volume Interaction Management
Soft Skills
EmpathyPatienceAttentiveness
Tools & Technologies
Computer SystemsWindows Based Applications
Industry Keywords
Healthcare OptionsCustomer Engagement

About the role

Key responsibilities & impact
  • Answer incoming calls from customers
  • Engage thoughtfully with customers to understand their needs
  • Conduct research across multiple systems to resolve questions
  • Provide clear, accurate information to help consumers navigate healthcare options
  • Manage a high volume of interactions while maintaining quality and professionalism
  • Follow a set schedule, including designated breaks and lunches

Requirements

What you’ll need
  • At least 6 months of customer service experience
  • Bilingual in English and Farsi
  • High school diploma or equivalent
  • Strong empathy, patience, and attentiveness to customer’s needs
  • Comfort working with computer systems and Windows based applications
  • A distraction free, designated home workspace
  • A secure, high-speed wired internet connection (minimum 25 mbps)

Benefits

Comp & perks
  • PTO
  • tuition reimbursement
  • health and wellness incentives