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Healthcare Customer Service Representative
TTECHealthcare Customer Service Representative providing exceptional support for healthcare consumers. Engaging thoughtfully and resolving questions related to their healthcare benefits while working remotely.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with the ability to engage empathetically and attentively with customers. Proficient in navigating computer systems and providing accurate information in a high-volume environment.
Highest-signal resume keywords
Customer Service ExperienceEmpathyAttention To DetailWindows Based ApplicationsHigh Speed Internet Connection
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
PatienceProfessionalism
Tools & Technologies
Computer Systems
Certifications & Qualifications
High School Diploma Or Equivalent
Industry Keywords
Healthcare OptionsCustomer EngagementResearch Skills
About the role
Key responsibilities & impact- Answer incoming calls from customers
- Engage thoughtfully with customers to understand their needs
- Conduct research across multiple systems to resolve questions
- Provide clear, accurate information to help consumers navigate healthcare options
- Manage a high volume of interactions while maintaining quality and professionalism
- Follow a set schedule, including designated breaks and lunches
Requirements
What you’ll need- At least 6 months of customer service experience
- High school diploma or equivalent
- Strong empathy, patience, and attentiveness to customer’s needs
- Comfort working with computer systems and Windows based applications
- A distraction free, designated home workspace
- A secure, high speed wired internet connection (minimum 25 mbps)
Benefits
Comp & perks- PTO
- Tuition reimbursement
- Health and wellness incentives