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Healthcare Customer Service Representative
TTECHealthcare Customer Service Representative providing remote support for health plan inquiries and assistance. Ensuring exceptional service through effective communication and troubleshooting online health account access.
About the role
Key responsibilities & impact- Recommend upgrades to health plans based on strong product and brand knowledge
- Conduct research and outbound calls for customer inquiries regarding health care benefits
- Assist members with online health account functionality and locating doctor and facility information
Requirements
What you’ll need- 6 months or more of customer service experience
- Integrity to follow HIPAA guidelines on maintaining patient privacy
- High school diploma or equivalent
- Computer experience
- High speed internet (> 15 mbps)
- USB wired headset recommended (Bluetooth headsets not acceptable)
Benefits
Comp & perks- Base wage range of $16 per hour plus performance bonus opportunities
- A healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives.
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