Senior Bilingual Customer Service Representative – French, English

TTEC

Senior Bilingual Healthcare Customer Service Representative providing exceptional service remotely in Canada. Answering customer inquiries and scheduling maintenance appointments with compassion.

Posted 8/2/2026full-timeRemote • 🇨🇦 CanadaSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills through effective communication and problem-solving in a call center environment, with a focus on healthcare programs and applications. Capable of mentoring and training junior team members while managing scheduling and maintenance tasks.

Highest-signal resume keywords

Call Center ExperienceHealthcare Programs FamiliarityCustomer CommunicationMentoring Junior Team MembersComputer Experience

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer ServiceProblem SolvingResearch SkillsSystem Tools UtilizationScheduling Appointments

Soft Skills

Communication SkillsTeam CollaborationTraining and Mentoring

Industry Keywords

Healthcare Account SupportPreventive MaintenancePost-Secondary EducationProduct Knowledge

About the role

Key responsibilities & impact

Answer incoming communications from customers via calls, emails and other message formats
Conduct research to provide answers for customers to resolve their issues
Utilize system tools and other resources to find the best contact information for customers and proceed to update systems
Organize and arrange preventive maintenance site visits
Communicate with customers and Field Engineers via phone and email to schedule and reschedule appointments
Mentor junior team members and provide training on best practices

Requirements

What you’ll need

1+ year of call center experience supporting a healthcare account
Familiarity with healthcare programs and applications
1+ year or more post-secondary education or 2 years of equivalent experience
High school diploma or equivalent
Recognize, apply and explain your product or service knowledge
Computer experience
Must already reside in Canada

Benefits

Comp & perks

Supportive of your career and professional development
Inclusive culture and community minded organization where giving back is encouraged
Healthy benefits package that could include PTO, tuition reimbursement, health and wellness incentives