Customer Service Representative – Part time

TTEC

Customer Service Representative for TTEC handling escalated calls and providing solutions. Remote position supporting customer experience and meeting performance metrics.

Posted 6/3/2026part-timeRemote • Colorado, Illinois, Massachusetts, Minnesota, New Jersey, New York, Oregon, Washington • 🇺🇸 United StatesJunior💰 $17 per hourWebsite

About the role

Key responsibilities & impact

Answer incoming communications from customers
Conduct research to provide answers for customers to resolve their issues
Navigate multiple systems and applications simultaneously to document interactions and provide accurate solutions
Meet established goals for all performance metrics including call quality, productivity, and schedule adherence

Requirements

What you’ll need

At least 1 year of customer services experience
High school diploma or equivalent
Availability to work weekends
Computer experience
Wired internet connection (fiber, cable, or DSL) with speeds above 15 Mbps is required. Satellite and 5G connections are not supported

Benefits

Comp & perks

Base wage of $17 per hour plus performance bonus and opportunities
Healthy benefits package that could include PTO, tuition reimbursement, health and wellness incentives

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer serviceresearchdocumentation

Soft Skills

communicationproblem-solvingtime management

Certifications

high school diploma