Mandarin-English Bilingual Healthcare Customer Service Representative

TTEC

Mandarin-English Bilingual Healthcare Customer Service Representative supporting consumers by resolving healthcare benefit questions. Engage thoughtfully and manage a high volume of interactions with professionalism.

Posted 5/14/2026full-timeRemote • California • 🇺🇸 United StatesJunior💰 $23 per hourWebsite

About the role

Key responsibilities & impact

Answer incoming calls from customers
Engage thoughtfully with customers to understand their needs
Conduct research across multiple systems to resolve questions
Provide clear, accurate information to help consumers navigate healthcare options
Manage a high volume of interactions while maintaining quality and professionalism
Follow a set schedule, including designated breaks and lunches

Requirements

What you’ll need

At least 6 months of customer service experience
Bilingual in English and Mandarin
High school diploma or equivalent
Strong empathy, patience, and attentiveness to customer’s needs
Comfort working with computer systems and Windows based applications
A distraction free, designated home workspace
A secure, high speed wired internet connection (minimum 25 mbps)

Benefits

Comp & perks

PTO
Tuition reimbursement
Health and wellness incentives

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer service experienceWindows based applicationsresearch skills

Soft Skills

empathypatienceattentivenessprofessionalism

Certifications

high school diploma