Farsi-English Bilingual Healthcare Customer Service Representative

TTEC

Bilingual Healthcare Customer Service Representative supporting consumers by resolving healthcare benefit questions remotely from California. Engaging with customers and providing quality assistance.

Posted 5/14/2026full-timeRemote • California • 🇺🇸 United StatesJunior💰 $22 per hourWebsite

About the role

Key responsibilities & impact

Answer incoming calls from customers
Engage thoughtfully with customers to understand their needs
Conduct research across multiple systems to resolve questions
Provide clear, accurate information to help consumers navigate healthcare options
Manage a high volume of interactions while maintaining quality and professionalism
Follow a set schedule, including designated breaks and lunches

Requirements

What you’ll need

At least 6 months of customer service experience
Bilingual in English and Farsi
High school diploma or equivalent
Comfort working with computer systems and Windows based applications
A distraction free, designated home workspace
A secure, high speed wired internet connection (minimum 25 mbps)

Benefits

Comp & perks

Health and wellness incentives
Paid time off
Tuition reimbursement
Community minded culture
Career and professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer serviceresearchhealthcare navigationWindows applications

Soft Skills

communicationproblem-solvingprofessionalismtime managementbilingual

Certifications

high school diploma