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Customer Service Representative – Outbound B2B
TTECB2B Customer Service Representative interacting with small business customers through outbound calls. Collaborating with sales teams to understand and address business needs in a hybrid setting.
About the role
Key responsibilities & impact- Conduct outbound calls to engage business customers through structured, customer focused conversations
- Follow established call flows and quality standards while personalizing interactions
- Accurately document customer needs and outcomes across multiple systems
- Collaborate with sales and support teams to ensure smooth handoffs
- Adapt quickly within an evolving business environment while maintaining quality conversations
Requirements
What you’ll need- At least 1 year of customer service experience in a call center environment
- High school diploma or equivalent
- Experience with outbound dialing systems or high volume calling
- Comfort navigating multiple applications during live customer conversations
- Clear, professional communication skills for business to business interactions
Benefits
Comp & perks- Base wage starting at $18.50 per hour plus performance bonus opportunities (up to $1000 monthly for top performers)
- Healthy benefits package that could include PTO, tuition reimbursement, health and wellness incentives
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer serviceoutbound callingcall center experiencedocumentationnavigating applications
Soft Skills
communication skillscustomer focusedcollaborationadaptabilityquality assurance
Certifications
high school diploma