Customer Service Representative – Outbound B2B

TTEC

B2B Customer Service Representative engaging business customers through outbound calls. Collaborating with sales to deliver quality customer experiences while maintaining structured conversations.

Posted 5/12/2026full-timeTempe • Arizona • 🇺🇸 United StatesJunior💰 $19 per hourWebsite

About the role

Key responsibilities & impact

Conduct outbound calls to engage business customers through structured, customer focused conversations
Follow established call flows and quality standards while personalizing interactions
Accurately document customer needs and outcomes across multiple systems
Collaborate with sales and support teams to ensure smooth handoffs
Adapt quickly within an evolving business environment while maintaining quality conversations

Requirements

What you’ll need

At least 1 year of customer service experience in a call center environment
High school diploma or equivalent
Experience with outbound dialing systems or high volume calling
Comfort navigating multiple applications during live customer conversations
Clear, professional communication skills for business to business interactions

Benefits

Comp & perks

Base wage starting at $18.50 per hour plus performance bonus opportunities (up to $1000 monthly for top performers)
Healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer serviceoutbound callingcall center experiencedocumenting customer needsnavigating multiple applications

Soft Skills

clear communicationprofessional communicationcustomer focusedadaptabilitycollaboration

Certifications

high school diploma