Work directly with external brokers to establish rapport/connection and build confidence in our Healthcare Insurance.
Identify and rectify any complicated Broker, Group or Member related issues relating to our insurance benefits, claim processes, enrollment, and billing processes for all lines of business.
Provide concierge level support to the brokers, who serve as a key acquisition channel, as they sell our product in our markets.

Requirements

1 year or more of customer service experience
High school diploma or equivalent
Recognize and solve problems of mid-to-high level customer service issues
Computer experience
High speed internet (> 15 mbps)
Smart phone or another device that runs IOS or Android (iPad etc.) for your daily log-in.

Benefits

Base wage starting at $17 per hour plus performance bonus opportunities
Healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

customer serviceproblem solvingrapport buildingcommunicationsupport

Certifications

high school diplomaequivalent