TTEC

Customer Service Representative, Luxury Retail

TTEC

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Job Level

Junior

Tech Stack

AndroidGoiOS

About the role

  • Support customers of an iconic global luxury retail brand
  • Answer incoming communications from customers
  • Conduct research to provide answers for customers to resolve their issues
  • Recommendations of products or services close a sale may be required
  • Report to Team Lead and contribute to customer experience and team success

Requirements

  • An appreciation for high fashion brands and haute couture
  • 1 year or more of customer service experience
  • 1 year or more post-secondary education OR 2 years equivalent work experience
  • Recognize and solve problems of mid-to-high level customer service issues
  • Computer experience
  • High speed internet (> 15 mbps)
  • USB wired headset recommended (Bluetooth headsets not allowed)
  • Smart phone or another device that runs IOS or Android (iPad etc.) for your daily log-in
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