Senior Bilingual Technical Support Representative
TTEC
full-time
Posted on:
Location Type: Remote
Location: Remote • Florida • 🇺🇸 United States
Visit company websiteSalary
💰 $17 per hour
Job Level
Senior
About the role
- Deliver exceptional service to internal and external customers
- Ensure the accurate and timely processing of product orders
- Support the end-to-end order cycle, coordinating with cross-functional teams
- Use weekly demand insights to plan billing and share risks
- Ensure every customer order is accurate, complete, and released on time
- Reserve stock and lead the pick-release process to hit delivery goals
- Prioritize key accounts with thoughtful allocation and quick processing
- Communicate clearly and resolve issues to keep customers happy
- Work closely with teams and continuously refine processes
- Create reports on backlog, picks, and shipping to keep performance on point
Requirements
- Bilingual in English and Spanish
- High school diploma or equivalent
- 1 year minimum of tech support and troubleshooting experience
- Some customer service experience
- High speed internet (> 15mbps)
- Computer experience
- Comfortable working to resolve the customer’s issues before escalating to the next level
Benefits
- Supportive of your career and professional development
- An inclusive culture and community minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values
- Healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
tech supporttroubleshootingorder processingreport creationbilling planning
Soft skills
customer servicecommunicationproblem-solvingteam collaborationprocess refinement
Certifications
high school diploma