General Manager, Customer Service – Mining
Liebherr Group
Senior Customer Service Representative, English Speaker
TTEC
full-time
Posted on:
Location: 🇨🇦 Canada
Visit company websiteJob Level
Senior
Tech Stack
Go
About the role
- Answer incoming communications from customers via calls, emails and other message formats
- Conduct research to provide answers for customers to resolve their issues
- Utilize system tools and other resources to find the best contact information for customers and proceed to update systems
- Organize and arrange preventive maintenance site visits to be as efficient as possible, minimizing travel time and multiple visits to the same site
- Communicate with customers and Field Engineers via phone and email to schedule and reschedule appointments
- Mentor junior team members and provide training on best practices
- Contribute to the success of the customer experience and the success of the team; report to a Team Lead
- Participate in training, webcam-enabled engagement and ongoing coaching to develop skills
Requirements
- 1+ year of customer service experience
- 1+ year or more post-secondary education or 2 years of equivalent experience
- High school diploma or equivalent
- Recognize, apply and explain your product or service knowledge
- Computer experience
- Must already reside in Canada
- Work from home - English (role language)
