Associate Reporting Analyst
TTEC
SQLTableau
Associate Reporting Analyst
TTEC
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇵🇭 Philippines
Visit company websiteJob Level
JuniorMid-Level
Tech Stack
SQLTableau
About the role
- Monitor performance, provide insights and recommendations relating to program performance indicators and program metrics
- Manage and support day-to-day operations, process, and reporting
- Deliver timely and accurate associate level performance, efficiency, and reliability reporting at the enterprise level
- Maintain and deliver daily, weekly and monthly enterprise performance reports/dashboards
- Reporting on attrition, absenteeism, and other performance and compliance metrics report
- Maintain database records and perform routine audits of data validating proper site, client, and project relationships
- Build and develop reports both proactively and in response to business need to improve operational efficiencies
- Develop and maintain center operations data solutions that utilize IEX, Qualtrics, Tableau, Genesys, GI2, SQL Server and other data management and Business Intelligence tools
- Provide insights and analytics to help operations in improving processes, productivity and efficiency key performance indicators
Requirements
- Advanced skill in Excel and other MS Office applications
- Must be able to work in a flexible shift
- Experience in reporting
- Business Intelligence Platform Administration (Power BI, Tableau, Qlik) experience
- Ability to deliver high-quality results, on time and on target
- Ability to work cooperatively with other departments and team members to resolve issues
- Strong written, verbal and listening communication skills
Benefits
- Supportive of your career and professional development
- An inclusive culture and community minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values
- Health insurance
- Paid time off (PTO)
- wellness and healthcare benefits
- Performance bonus opportunities
- Tuition reimbursement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data analysisreportingperformance metricsdata validationoperational efficienciesBusiness IntelligenceSQLExcelIEXQualtrics
Soft skills
communicationcollaborationproblem-solvingtime managementattention to detailflexibilityanalytical thinkingproactive approachresults-orientedteamwork