Business Intelligence Analyst

• Monitor performance, provide insights and recommendations relating to program performance indicators and program metrics
• Manage and support day-to-day operations, process, and reporting
• Deliver timely and accurate associate level performance, efficiency, and reliability reporting at the enterprise level
• Maintain and deliver daily, weekly and monthly enterprise performance reports/dashboards
• Reporting on attrition, absenteeism, and other performance and compliance metrics report
• Maintain database records and perform routine audits of data validating proper site, client, and project relationships
• Build and develop reports both proactively and in response to business need to improve operational efficiencies
• Develop and maintain center operations data solutions that utilize IEX, Qualtrics, Tableau, Genesys, GI2, SQL Server and other data management and Business Intelligence tools
• Provide insights and analytics to help operations in improving processes, productivity and efficiency key performance indicators

Associate Reporting Analyst

Business/Reporting Analyst

Reporting Analyst

Associate Reporting Analyst

Associate Reporting Analyst