Senior Customer Service Coordinator – Bilingual, Spanish, Collections
Capital One
Healthcare Customer Service Representative
TTEC
full-time
Posted on:
Location Type: Remote
Location: Remote • Tennessee • 🇺🇸 United States
Visit company websiteSalary
💰 $16 per hour
Job Level
Junior
Tech Stack
AndroidiOS
About the role
- Bring your passion and strong product and brand knowledge to recommend upgrades to health plans
- Conduct research and do outbound calls to provide answers for customers
- Assist members with logging into and understanding their online health account
Requirements
- 6 months or more of customer service experience
- Integrity to follow HIPAA guidelines on maintaining patient privacy
- High school diploma or equivalent
- Computer experience
- High speed internet (> 15 mbps)
- Smart phone or another device that runs IOS or Android
Benefits
- Base wage range of $16 per hour plus performance bonus opportunities
- health and wellness incentives
- PTO
- tuition reimbursement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer serviceresearchoutbound callsonline account management
Soft skills
integritycommunication
Certifications
high school diplomaHIPAA compliance
