TTEC Digital

Architect

• Collaborates with sales and delivery to develop client proposals around process and solution options, create roadmaps, and clearly explain technical concepts for shared understanding to facilitate decision-making
• Leads technical and non-technical executive- or sponsor-level client stakeholders on complex technical concepts or design implications
• Leads large-scale, complex technical requirements elicitation, design, and scoping discussions, internally and/or with existing and potential clients
• Decomposes large-scale requirements/user stories into tasks, and accurately estimates the effort for themselves or others to complete those tasks
• Professionally delegates technical tasks to other team members for multi-workstream projects of large scale and high complexity
• Demonstrates a consistent capability for effective project leadership on a variety of projects and project types, including multi-workstream large-scale complex projects with global teams
• Identifies problems independently and demonstrates proactive ownership of their solution, vets and evaluates others’ proposed solutions, and delegates ownership to others where appropriate
• Proactively and professionally raises and articulates risks with the PM, project delivery team, and internal leadership
• Productively collaborates with the project team and internal leadership on potential solutions and mitigation approaches, and participates in the related client communication at the sponsor level
• Demonstrates a proven, repeatable track record of successful large-scale project delivery
• Demonstrates an ability to monitor other consultants’ completion of tasks, to help other consultants eliminate or work around impediments, and to identify additional work for others

Principal Architect, Azure Cloud

Full-stack Engineer

• AWS Sr. Software Developer to join our team. This is a remote role based in the US. • The TTEC Digital AWS Partner Practice, comprising over 150 brilliant experts, has been recognized with best-in-class awards from AWS, was the first signed Amazon Connect partner globally, and has delivered over 500 AWS customer launches, which have improved the customer experience (CX) for more than 3.5 million conversations to date. • As the backbone of our delivery teams, our AWS Sr. Software Developers, working remotely in the US, build and deploy our AWS Practice’s designed solution for our clients. AWS Developers will work to refine the process of delivering projects by building internal tools, suggesting new methods of designing and building a system, and providing feedback to their team leads on issues they are experiencing.

Senior Software Developer

• At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
• We are looking for an experienced Cisco UCCE Principal Engineer to join our Contact Center Managed Services team.
• In this role you will be responsible for the scripting and configuration of UCCE Dialer applications while working with and interacting with our design and architecture leads, project management team, developers and testers.
• If you have experience with multi-site configurations in a consulting or large enterprise systems role, we want to talk to you!

Principal Architect, Azure Cloud

Senior Software Developer

Principal Engineer, UCCE