Veterinary Practice Manager
Innovetive Petcare
Principal Engineer, UCCE
TTEC Digital
full-time
Posted on:
Origin: • 🇺🇸 United States • Arizona, Colorado, Florida, Illinois
Visit company websiteSalary
💰 $90,000 - $140,000 per year
Job Level
Lead
Tech Stack
Unity
About the role
- At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
- We are looking for an experienced Cisco UCCE Principal Engineer to join our Contact Center Managed Services team.
- In this role you will be responsible for the scripting and configuration of UCCE Dialer applications while working with and interacting with our design and architecture leads, project management team, developers and testers.
- If you have experience with multi-site configurations in a consulting or large enterprise systems role, we want to talk to you!
Requirements
- 3 to 5 years Cisco UCCE software [ICM, CVP, IP-IVR] Enterprise development and deployment experience, including scripting, configuration and call routing
- IP-IVR integration design or deployment
- CVP application deployment experience
- Cisco IP Dialer, Email Manager, and Unity experience is a plus
- Cisco dialer and Acqueon LCM knowledge
- Manage intake requests from business units for all outbound campaigns.
- Validate requirements with business teams based on intake requests.
- Cisco dialer and Acqueon LCM break-fix
- Strong client facing skills along with strong verbal and written communication skills.
- Bachelor’s degree in engineering or similar field and/or equivalent work experience
