Principal Engineer, UCCE

TTEC Digital

full-time

Posted on: 8/29/2025

Location: Arizona, Colorado, Florida, Illinois • 🇺🇸 United States

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💰 $90,000 - $140,000 per year

Lead

Unity

About the role

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
We are looking for an experienced Cisco UCCE Principal Engineer to join our Contact Center Managed Services team.
In this role you will be responsible for the scripting and configuration of UCCE Dialer applications while working with and interacting with our design and architecture leads, project management team, developers and testers.
If you have experience with multi-site configurations in a consulting or large enterprise systems role, we want to talk to you!

3 to 5 years Cisco UCCE software [ICM, CVP, IP-IVR] Enterprise development and deployment experience, including scripting, configuration and call routing
IP-IVR integration design or deployment
CVP application deployment experience
Cisco IP Dialer, Email Manager, and Unity experience is a plus
Cisco dialer and Acqueon LCM knowledge
Manage intake requests from business units for all outbound campaigns.
Validate requirements with business teams based on intake requests.
Cisco dialer and Acqueon LCM break-fix
Strong client facing skills along with strong verbal and written communication skills.
Bachelor’s degree in engineering or similar field and/or equivalent work experience