Manage projects and teams on the most complex Contact Center applications imaginable.
Overall project owner and spearhead customer conversations.
Operational leader understanding business impacts and technology decisions.
Own the software development experience.
Formulate ideas into solutions.
Function in a pre and post sales role.
Work and lead a team of engineers and solution architects.
Partner across the entire organization to involve the right resources and technologies for each opportunity.
Excellent customer-facing presentation skills with the ability to lead implementation teams and projects.
Communicate how the CCaaS platform works and its application to solving business needs.
Deliver the entire TTEC value proposition and be a thought leader for CX Transformation.

Requirements

Bachelor’s degree in computer science, IT, or engineering preferred.
12 or more years’ experience in Contact Center and UC environments.
5 or more years of CCaaS project leadership.
Experience creating a roadmap, planning and documenting end to end project approach using the latest technologies such as Genesys Pure Cloud, Five9, Amazon Connect, Zoom, Cisco, Avaya, NICE CXone and/or other cloud telephony platform.
Experience with enterprise level CCaaS architecture for complex business needs.
Experience creating and presenting to executive level stakeholders (technical and non-technical).

Benefits

Medical, dental, vision
tax-advantaged health care accounts
financial and income protection benefits
paid time off (PTO) and wellness time off.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

CCaaS project leadershipenterprise level CCaaS architectureroadmap creationproject planningdocumentationcloud telephonyGenesys Pure CloudFive9Amazon ConnectNICE CXone

Soft Skills

customer-facing presentation skillsleadershipcommunicationcollaborationproblem-solvingthought leadershipoperational leadership