TTEC Digital

Client Success Manager

TTEC Digital

full-time

Posted on:

Location Type: Remote

Location: Colombia

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About the role

  • Serve as part of a shared team, supporting a portfolio of low-touch/tech-touch clients.
  • Ensure proactive, consistent communication using scalable outreach (email campaigns, webinars, automated check-ins).
  • Monitor client health metrics and take preemptive action to improve retention and adoption.
  • Own the resolution of client-reported satisfaction issues from identification to closure.
  • Partner with internal teams to coordinate escalations, ensure SLAs are met, and communicate updates clearly to clients.
  • Identify expansion opportunities (new modules, increased usage tiers).
  • Track client usage metrics, health scores, and feature adoption with dashboards.
  • Host regional or multilingual webinars for product updates, best practices, and “how-to” training.
  • Use CRM, analytics, and automation tools to manage client portfolios at scale.

Requirements

  • 2–4 years in Client Success, Account Management, or related roles (preferably in SaaS, technology, or consulting environments).
  • Reading, writing, and speaking fluency in the English language is a MUST-HAVE
  • Strong problem-solving, communication, and organization skills.
  • Ability to manage multiple client accounts simultaneously at scale.
  • Familiarity with CRM systems, analytics dashboards, and tech-touch engagement platforms.
  • Experience in handling issue resolution and escalation management across multiple stakeholders.
  • Understanding of contact center operations, CRM platforms, AI solutions, or analytics is a plus.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
client successaccount managementissue resolutionescalation managementanalyticsCRM systemstech-touch engagementdata analysisclient health metricsfeature adoption
Soft Skills
problem-solvingcommunicationorganizationproactive communicationmultitaskingclient relationship managementteam collaborationpresentation skillstrainingcustomer satisfaction