TTEC Digital

Technical Account Manager

TTEC Digital

full-time

Posted on:

Location Type: Remote

Location: Colombia

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Tech Stack

AWSCloudITSMServiceNow

About the role

  • Serve as the primary post-sales point of contact, building trusted relationships across technical and operational stakeholders.
  • Ensure clients effectively adopt and gain value from Amazon Connect and related AWS capabilities through proactive guidance, insights, and recommendations.
  • Oversee technical execution across incidents, enhancements, change requests, release coordination, and environment stability.
  • Monitor platform usage, performance trends, and health indicators; provide forward-looking recommendations that improve reliability and business outcomes.
  • Maintain clear communication of risks, action plans, and technical decisions while coordinating with engineering, developers, and cloud support teams.
  • Support renewal readiness and long-term planning by keeping environments optimized, documented, and aligned to the client’s roadmap.

Requirements

  • Experience in Technical Account Management, Technical Program Management, Solutions Consulting, or similar roles supporting cloud contact center platforms.
  • Working knowledge of Amazon Connect, AWS services, telephony/IVR, cloud operations, and modern CX architectures.
  • **Reading, writing, and speaking fluency in the English language is a MUST-HAVE**
  • Ability to translate client goals into actionable technical plans and lead cross-functional execution.
  • Strong communication, stakeholder management, and executive-level summarization skills.
  • Familiarity with Jira, ServiceNow, Microsoft Dynamics, or similar workflow/ITSM tools.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Technical Account ManagementTechnical Program ManagementSolutions ConsultingAmazon ConnectAWS servicestelephonyIVRcloud operationsCX architectures
Soft Skills
communicationstakeholder managementexecutive-level summarizationrelationship buildingproactive guidanceinsight generationrisk communicationaction plan developmentcross-functional leadership