CCAI Developer, Technical Lead – Tuning & Optimization
TTEC Digital
full-time
Posted on:
Location Type: Remote
Location: Arizona • Colorado • United States
Visit company websiteExplore more
Salary
💰 $130,000 - $150,000 per year
Job Level
Tech Stack
About the role
- Design, build, optimize, and operate enterprise-grade virtual agent and agent assist solutions
- Focus on post-production tuning, performance optimization, and troubleshooting
- Collaborate with cross-functional teams to improve customer experience
Requirements
- 7–10+ years in software engineering or contact center technology
- 3–5+ years hands-on with CCAI / Dialogflow CX (or equivalent)
- Proven experience tuning production bots with measurable KPI improvements
- Strong troubleshooting and root-cause analysis skills in complex systems
- Solid experience with APIs, cloud services, and distributed systems
- Deep understanding of contact center operations and metrics
Benefits
- Medical, dental, vision
- tax-advantaged health care accounts
- financial and income protection benefits
- paid time off (PTO) and wellness time off.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
software engineeringCCAIDialogflow CXperformance optimizationtroubleshootingroot-cause analysisAPIscloud servicesdistributed systemsproduction bots
Soft Skills
collaborationcustomer experience improvement