Develop customer, business development, engineering, marketing, and partner relationships: Leverage relationships to establish credibility, and lead and participate in the initial opportunity qualification, data gathering, and solution development with TTEC Digital and partners.
Lead technical teams for CCaaS implementations on client projects.
Lead customer requirements sessions both business and technical.
Ownership and responsibility for end-to-end project success including profitability and customer success.
Mentor team members.
Develop and present solutions to the client / support deal closure.
Support proposal and solution overview documents.
Operate as a contributor role for RFP response development.
Participate in client meeting solution reviews with both Sales and Partners.
Contribute to ROI business case production.
Responsible for reviewing technical efforts for all phases of the project.
Ability to communicate how the CCaaS platform works and how it can be applied to solving business needs.
Deliver the entire TTEC Digital value proposition and be a thought leader for CX Transformation.
Provide insights on competitor service offerings.
Lead delivery teams by providing coaching, mentoring and fostering the next generation of talent to enhance execution, improve productivity, and drive efficiencies.
Communicate and influence executives across the business, technology, and Partner organizations.
Manage budgets using Agile and Waterfall sizing approaches, ensuring transparency across delivery programs, and utilizing FinOps to achieve measurable results.

Requirements

Bachelor’s degree in computer science, IT, or engineering preferred.
10 or more years’ experience in Contact Center and UC environments.
5 or more years of NICE CXone software project leadership.
Excellent customer-facing presentation skills with the ability to lead implementation teams and projects.
Experience creating a roadmap, planning and documenting end to end project approach using the latest technologies such as Genesys Pure Cloud, Five9, Amazon Connect, Cisco, Avaya, inContact/NICE CXone and/or other cloud telephony platform. **NICE CXone highly preferred**.
Experience with enterprise level CCaaS architecture for complex business needs.
Experience creating and presenting to executive level stakeholders (technical and non-technical).

Benefits

Medical, dental, vision
tax-advantaged health care accounts
financial and income protection benefits
paid time off (PTO) and wellness time off.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

CCaaS implementationsNICE CXone software project leadershipenterprise level CCaaS architectureroadmap creationproject planningdocumentationcloud telephony platformGenesys Pure CloudFive9Amazon Connect

Soft Skills

customer-facing presentation skillsmentoringcoachingcommunicationinfluencing executivesleadershipcollaborationproblem-solvingrelationship buildingthought leadership