TTEC Digital

Client Success Team Lead

TTEC Digital

full-time

Posted on:

Location Type: Hybrid

Location: Bogota • Colombia

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Job Level

Senior

About the role

  • Leading, coaching, and developing a team of Client Success Managers supporting low-touch/tech-touch accounts.
  • Directly managing a portfolio of low-touch/tech-touch clients to ensure seamless delivery, satisfaction, and measurable outcomes.
  • Fostering a collaborative, high-performance team culture aligned to company values.
  • Monitoring client health metrics and taking preemptive action to improve retention and adoption.
  • Hosting regional or multilingual webinars for product updates, best practices, and “how-to” training.

Requirements

  • 4–6 years in Client Success, Account Management, or related roles, including at least 1 year in a team lead, supervisory, or mentoring capacity (preferably in SaaS, technology, or consulting environments).
  • Fluency in the English language is a MUST-HAVE (additional languages a plus for nearshore operations).
  • Proven leadership skills with the ability to coach while managing your own book of business.
  • Ability to scale client success operations using automation and analytics.
  • Experience in handling complex issue resolution and escalation management across
  • Understanding of contact center operations, CRM platforms, AI solutions, or analytics is a plus.
Benefits
  • Hybrid work situation, onsite up to 3 days per week.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Client SuccessAccount Managementteam leadershipautomationanalyticsissue resolutionescalation managementcontact center operationsCRM platformsAI solutions
Soft skills
coachingcollaborationhigh-performance team culturecommunicationmentoringproblem-solvingadaptabilitycustomer satisfactionretentiontraining