Develop technical solutions and architecture diagrams for customer proposals and RFP responses
Create Statements of Work (SOWs) that translate business requirements into actionable technical delivery plans
Support RFP/RFI responses with technical content, solution narratives, and validating responses
Collaborate with Solutions Architects to refine and validate solution designs
Produce technical documentation, solution guides, and best practice content
Create go-to-market collateral including solution briefs, technical white papers, and presentation materials
Maintain our internal knowledge base of AWS contact center solutions and integration patterns for use in our RFP

Requirements

5+ years of experience in technical pre-sales, solutions engineering, or contact center consulting
Hands-on experience with Amazon Connect and AWS services (Lambda, Lex, S3, DynamoDB, CloudFormation/CDK)
Experience with contact center platforms (Genesys, Avaya, Cisco, Five9, or similar)
Proven ability to create technical architecture diagrams using tools like Lucidchart, draw.io, or AWS Architecture icons
Strong technical writing skills with experience developing SOWs, RFP responses, or technical proposals
Bachelor's degree in Computer Science, Engineering, or related field (or equivalent experience)
AWS Certifications (Solutions Architect, Developer, or specialty certifications)
Experience with CTI integrations (Salesforce, ServiceNow, Microsoft Dynamics)
Familiarity with IaC tools (Terraform, CloudFormation, CDK)
Experience building demos or POCs for enterprise customers
Knowledge of AI/ML services for contact centers (Lex, Bedrock, Transcribe, Comprehend)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

AWS servicesAmazon ConnectLambdaLexS3DynamoDBCloudFormationTerraformtechnical writingCTI integrations

collaborationtechnical documentationsolution design validationcommunication

AWS Solutions ArchitectAWS DeveloperAWS specialty certifications