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Quality & Continuous Improvement Manager
Tsunami TsolutionsQuality & Continuous Improvement Manager driving quality management and process improvements at Tsunami Tsolutions. Leading AS9100 compliance and facilitating business process improvements across operations and customer engagements.
About the role
Key responsibilities & impact- Serve as the designated AS9100 Management Representative.
- Represent Quality within the Operations Leadership Group (OLG).
- Maintain and continually improve the company's Quality Management System (QMS).
- Ensure ongoing compliance with AS9100 and customer-specific quality requirements.
- Monitor QMS effectiveness through metrics, audits, corrective actions, and management reviews.
- Own and oversee Quality processes including NCRs, CARs, Root Cause Analysis, and continual improvement activities.
- Serve as the internal Quality subject matter expert and advisor.
- Plan, coordinate, and facilitate internal audits.
- Lead external audits including AS9100 certification audits and customer audits.
- Track findings and corrective actions through closure.
- Prepare audit reports and communicate results to leadership.
- Ensure organizational readiness for customer and certification audits.
- Lead business process improvement initiatives across the organization.
- Facilitate Value Stream Mapping (VSM) workshops and process reviews.
- Identify waste, bottlenecks, inefficiencies, and opportunities for improvement.
- Apply Lean, Six Sigma, Kaizen, Root Cause Analysis, and other improvement methodologies.
- Establish and track process performance metrics and improvement initiatives.
- Partner with functional leaders to prioritize and execute improvement projects.
- Develop sustainable systems for measuring and improving organizational performance.
- Support customer engagements involving process improvement, operational excellence, and business transformation.
- Facilitate customer workshops focused on process assessment and improvement opportunities.
- Conduct current-state and future-state process mapping.
- Identify opportunities for efficiency gains, risk reduction, quality improvement, and cost savings.
- Assist customers in developing improvement roadmaps and implementation strategies.
- Serve as a trusted advisor on process improvement methodologies and best practices.
- Develop and deliver training on Lean, Six Sigma, process improvement, and problem-solving methodologies.
- Mentor employees in continuous improvement techniques.
- Help establish a culture of continual advancement and operational excellence.
- Support the development of internal process improvement champions.
- Lead or facilitate cross-functional improvement events as needed.
- Own and manage the Management Review process.
- Facilitate quarterly Management Review meetings.
- Prepare Quality and operational performance metrics.
- Own and manage document control systems and processes.
- Oversee the Quality Management System document repository and supporting workflows.
Requirements
What you’ll need- Experience working within an ISO 9001, AS9100, or similar Quality Management System environment.
- Experience leading process improvement initiatives.
- Demonstrated understanding of Lean, Six Sigma, Value Stream Mapping, Root Cause Analysis, or similar methodologies.
- Strong facilitation and workshop leadership skills.
- Experience analyzing business processes and identifying improvement opportunities.
- Ability to influence and collaborate across multiple functional areas.
- Strong written, verbal, presentation, and training skills.
- Strong critical thinking, systems thinking, and problem-solving abilities.
- Ability to work independently while managing multiple priorities.
- Comfortable engaging with employees, leadership teams, customers, and auditors.
- Lean Six Sigma Green Belt, Black Belt, or equivalent certification preferred.
- AS9100 Internal Auditor or Lead Auditor certification preferred.
- Experience in aerospace, defense, manufacturing, utility, or technology consulting environments preferred.
- Experience facilitating Value Stream Mapping workshops preferable.
- Experience leading Kaizen or Continuous Improvement events preferable.
- Experience in management consulting, operational excellence, business transformation, or process improvement roles preferable.
- Familiarity with Power Automate, Power BI, advanced Excel, or similar business improvement tools preferable.
Benefits
Comp & perks- None specified 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score
ATS Keywords
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Hard Skills & Tools
AS9100ISO 9001LeanSix SigmaValue Stream MappingRoot Cause Analysisprocess improvementmetrics analysisaudit managementdocument control
Soft Skills
facilitationcollaborationcritical thinkingproblem-solvingcommunicationtrainingindependenceleadershipmentoringorganizational skills
Certifications
Lean Six Sigma Green BeltLean Six Sigma Black BeltAS9100 Internal AuditorLead Auditor certification