Engagement Manager
Tsai Center for Innovative Thinking at Yale (Tsai CITY)
full-time
Posted on:
Location Type: Hybrid
Location: Singapore • Singapore
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About the role
- Own the intelligence outcomes for a portfolio of enterprise clients.
- Translate client goals into clear deliverables, cadences, service levels, and quality standards.
- Act as the verification and judgment layer on top of AI-assisted production.
- Ensure outputs are not just produced, but useful, accurate, and decision-relevant.
- Build senior client relationships across external affairs, risk, strategy, and related teams.
- Identify expansion opportunities across regions, workflows, and stakeholder issues.
- Drive adoption of TSC’s outputs into the client’s day-to-day workflow.
- Feed client needs, edge cases, and quality signals back into product and automation teams.
- Help define the playbook, metrics, and engagement model for future Engagement Managers.
Requirements
- 5 - 8 years in an advisory or consulting role
- Strong senior client credibility and the ability to hold strategic conversations
- High standards for accuracy, judgment, and quality control
- A builder mindset: you like turning messy expert work into repeatable systems
- A real conviction that AI will reshape this category, and that the old delivery model is vulnerable.
- Comfortable with internal (RAG, MCP, agents, multi-agent orchestration, tool use, models, function calling, evals, embeddings, HITL, etc.) and external (CxO client value, executive readiness, no-surprises management, stronger stakeholder outcomes, etc.) communication
Benefits
- 20 days of annual leave
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
AI-assisted productionquality controlmetrics definitionengagement model development
Soft Skills
client relationship managementstrategic conversationaccuracyjudgmentquality standardsbuilder mindsetcommunication