Tsai Center for Innovative Thinking at Yale (Tsai CITY)

Customer Success Manager

• Analyse system data, market insights, and client context to identify meaningful patterns and opportunities
• Translate complex findings into concise, compelling stories and recommendations for clients
• Highlight the value delivered by TSC’s solutions through business reviews and strategic discussions
• Use research and analytical tools to streamline insight generation and improve workflow efficiency
• Partner with Customer Success, Product, Sales, and Data teams to strengthen client outcomes

Analyst – Customer Success & Enablement