Tsai Center for Innovative Thinking at Yale (Tsai CITY)

Manager

• Own the intelligence outcomes for a portfolio of enterprise clients.
• Translate client goals into clear deliverables, cadences, service levels, and quality standards.
• Act as the verification and judgment layer on top of AI-assisted production.
• Ensure outputs are not just produced, but useful, accurate, and decision-relevant.
• Build senior client relationships across external affairs, risk, strategy, and related teams.
• Identify expansion opportunities across regions, workflows, and stakeholder issues.
• Drive adoption of TSC’s outputs into the client’s day-to-day workflow.
• Feed client needs, edge cases, and quality signals back into product and automation teams.
• Help define the playbook, metrics, and engagement model for future Engagement Managers.

Engagement Manager

AI Engineer

• Design and maintain intelligent data pipelines
• Lead 'Expert-in-the-loop' philosophy to multiply coding output
• Develop and deploy multi-agent workflows
• Maintain high standards in documentation and communication
• Evaluate emerging tools for competitive edge
• Own the development and optimization of ML models
• Take ownership of the ‘Whole Product’ in various tech areas

• Design and maintain intelligent data pipelines.
• Lead our "Expert-in-the-loop" philosophy.
• Develop and deploy sophisticated multi-agent workflows.
• Evaluate emerging tools to determine where they fit in our stack.
• Own the development and optimisation of ML models.
• Take ownership of the "Whole Product".