Tsai Center for Innovative Thinking at Yale (Tsai CITY)

Manager

• Support the delivery of intelligence outcomes for a portfolio of enterprise clients.
• Work with senior Engagement Managers and product teams to translate client goals into clear deliverables.
• Act as the verification and judgment layer on AI-assisted outputs.
• Prepare executive briefings and syntheses.
• Build and maintain client relationships across external affairs, risk, and strategy teams.

Engagement Manager, Mid

• Own the intelligence outcomes for a portfolio of enterprise clients.
• Translate client goals into clear deliverables, cadences, service levels, and quality standards.
• Act as the verification and judgment layer on top of AI-assisted production.
• Ensure outputs are not just produced, but useful, accurate, and decision-relevant.
• Build senior client relationships across external affairs, risk, strategy, and related teams.
• Identify expansion opportunities across regions, workflows, and stakeholder issues.
• Drive adoption of TSC’s outputs into the client’s day-to-day workflow.
• Feed client needs, edge cases, and quality signals back into product and automation teams.
• Help define the playbook, metrics, and engagement model for future Engagement Managers.