TruVista

Customer Retention Specialist

TruVista

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Junior

About the role

  • Achieve assigned customer satisfaction, customer retention and former customer win-back sales objectives
  • Contact new and existing customers following service installations, trouble ticket resolutions, repeat technician visits, and customer call requests
  • Escalate customer installation and service issues for assistance and resolution when appropriate
  • Handle customer disconnect requests and perform customer “save” attempts
  • Develop and maintain an in-depth understanding of Truvista value propositions and product offerings
  • Develop trusted relationships with customers and use a consultative approach during customer interactions
  • Act as a “voice of the customer” for Truvista and prioritize and communicate customer needs to the Truvista leadership team
  • Update and maintain accurate customer contact information and records in the Truvista sales system

Requirements

  • High school diploma, GED or equivalent combination of education and experience
  • Two-year or four-year degree is a plus
  • One year of related training and experience
  • Industry experience is preferred
Benefits
  • Professionalism - Maintains a professional appearance.
  • Accepts responsibility for his/her own actions and follows through on commitments.
  • Promotes a positive reputation and brand image for Truvista in our service areas.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
customer satisfactioncustomer retentionconsultative approachrelationship buildingcommunicationproblem-solvingescalation managementcustomer servicerecord keepingcustomer advocacy
Certifications
high school diplomaGED