Truv

Senior Technical Account Manager, Public Sector

Truv

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $140,000 - $190,000 per year

Job Level

Senior

About the role

  • Own the technical post-sales relationship with assigned government accounts, serving as the primary point of contact for technical implementation, integration, and optimization.
  • Develop and execute technical account plans that align our solutions with customers' business objectives and technical environment.
  • Lead client onboarding, solution design, implementation, and integration projects, collaborating with customers' technical teams and internal engineering resources.
  • Create and deliver training programs for customer teams.
  • Proactively identify and resolve technical challenges before they impact customer satisfaction. Conduct review sessions and health checks to ensure optimal platform utilization.
  • Monitor customer technical metrics and usage patterns to identify opportunities for expanded adoption.
  • Partner with Product and Engineering teams to advocate for customer needs and provide market feedback.
  • Document best practices and contribute to internal knowledge base, guide customers through platform updates, new feature releases, and technical changes.

Requirements

  • 5+ years of experience in technical customer success, solutions engineering, or similar customer-facing technical role within B2B SaaS
  • Proven track record at early-stage startups (50-200 employees)
  • Minimum 5 year tenure in previous positions, demonstrating stability and impact
  • Strong technical background with understanding of APIs, integrations, data workflows, and enterprise software architecture
  • Enterprise account management or customer management experience essential
  • Strong analytical and problem-solving capabilities
  • Outstanding communication skills with ability to explain technical concepts to various audiences
  • Bachelor's degree in Computer Science, Engineering, or related field
Benefits
  • Competitive salary and equity package.
  • Fully Remote.
  • Health, dental, and vision benefits.
  • 401(k)
  • Flexible time off.
  • Regular team events and collaboration opportunities.
  • Work with cutting-edge technology and innovative customers.
  • Learn from experienced leadership team from top tech companies.
  • High-impact role with clear growth trajectory.
  • Opportunity to shape the future of financial data access.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
APIsintegrationsdata workflowsenterprise software architecturetechnical account planssolution designimplementationoptimizationcustomer technical metricsplatform utilization
Soft Skills
analytical skillsproblem-solvingcommunication skillscustomer satisfactioncollaborationtraining deliverytechnical advocacydocumentationcustomer onboardingstakeholder engagement